Refund policy

At 712, every piece is made and checked with care before it reaches you.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photos/videos of the issue.

Replacement

After verification, we will arrange a replacement of the same product, subject to availability.

Refund

If a replacement is unavailable or cannot reasonably be provided, an appropriate refund will be offered, subject to applicable law.

Eligibility

Items must be unused, unworn and unwashed, with original tags and packaging intact.

Non-returnable

Returns are not accepted for change of mind, incorrect size selection, or normal wear and tear, except where required by applicable law.

Return process

Once the issue is verified, we will provide the return instructions and arrange the appropriate resolution.

For any return or refund assistance, please contact us at 712.wear@gmail.com with your order details and relevant photos/videos.